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Manager, Real Estate Processing (Remote work from home)

Benefits

  • Health Insurance

  • Parental Leave

  • ON-SITE GYM/ FITNESS CENTER

  • Paid Time Off

  • Retirement Plan (With Match)

  • Health and Wellness Programs

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Our Culture

  • Diversity and inclusion — We work together to create an environment that welcomes diverse perspectives and talent.
  • Corporate responsibility — Our corporate responsibility programs share a common purpose of giving back to the military community.
  • Balance and wellness — Our benefits help you live your life to the fullest while balancing work and personal goals.
  • Educational opportunities — We foster a culture of learning, inspiring you to further develop your skill set and education.

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Manager, Real Estate Processing (Remote work from home)

Location Phoenix, Arizona Secondary Locations Phoenix,Arizona,; Job ID R0053088

Purpose of Job

Manager, Real Estate Processing

Location: PHX (Remote work from home)

We are seeking a Manager, Real Estate Processing to work at our PHX location or to work remote.

Manages a team dedicated to knowing our members, understanding their individual needs, and providing appropriate solutions. Develops employees through regular coaching and feedback that leads to improved results. Executes process improvements and leads organizational process changes. Maintains compliance with policies, procedures, and regulations.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)

USAA Careers – World Class Benefits (31 seconds)

Job Requirements

  • Ensures loans are processed in accordance with prescribed policies, procedures, guidelines, and regulations.
  • Maintains expert knowledge of Bank Real Estate products and expands knowledge to additional products.
  • Handles member escalations and makes appropriate risk decisions based on policies.
  • Maintains compliance with policies, procedures and regulations.
  • Selects, develops, and supports employees in fulfillment of our Mission.
  • Serves as a team leader, coach, mentor, role model, and change agent to a team of front-line employees who fulfill
  • Real Estate loans for members.
  • Ensures employees understand how the tasks they perform support the Mission.
  • Performs managerial duties to include performance evaluations, salary reviews, behavior modification, career counseling, and resolution of employee issues.
  • Proactively identifies opportunities and recommends improvements to processes and procedures in the organization, to promote maximum efficiency and enhance the member experience.
  • Implements and monitors processes and performance standards.
  • Provides feedback for improvements to process and/or product owners.
  • Removes obstacles and champions change.

Minimum Requirements

  • Bachelor’s Degree.
  • 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree.
  • 6 or more years financial services experience
  • 2 or more years leadership experience
  • Advanced knowledge of Microsoft Office and applicable systems.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions.  This will take approximately 5 minutes.  Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred

  • Ability to navigate multiple personality styles in various environments.
  • Clear and concise communication skills both written and verbal.
  • Proficient with VA loans.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.  Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 10/26/20 by 11:59 pm CST time.

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