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Director, Third Party Relationship Management

Location Phoenix, Arizona | San Antonio, Texas Secondary Locations Phoenix,Arizona;San Antonio,Texas; Job ID R0038437 Date posted Sep. 11, 2019 Apply Now

Purpose of Job

Enables USAA's third-party risk management/procurement strategies and program pillars of managing risk, strengthening operational efficiency, driving Enterprise value, and delivering exceptional customer experience through effective relationship management of multiple third-party relationships. Understands the relevant operational risks and regulatory compliance requirements of the business processes outsourced to the third party. Primary duties are focused on Third-Party Risk Management Lifecycle Process responsibilities for planning, risk assessment and due diligence, contract negotiations, on-going monitoring, and termination. Partners with the third-party risk management and procurement operations, CoSA leadership, and various support partners to build and enable business strategies, justify utilization, identify and select providers and effectively monitor and manage compliance with applicable policies and regulatory requirements, adherence to USAA policy, standards, procedures, reporting requirements, service level objectives, etc. This job resides in a line of business or a staff agency (CoSA) and requires continuous engagement and collaboration with other third-party roles as defined by the policy (i.e., Category Managers) within the CoSA’s operating environment.

We are currently seeking a talented Director, Third Party Relationship Management for either the Phoenix Campus or the San Antonio Home Office.

Job Requirements

  • Responsible for effective and compliance relationship management of multiple third-party relationships with high or critical risk profiles at the aggregate third party level.
  • Sets the direction of the team and identifies required tactics to facilitate execution, sustainment, and maturity of third-party relationship management pillars. May be required to provide leadership and direction for matrix employees.
  • Leads and participates in cross-functional teams to identify strategic sourcing opportunities and requirements. Manages long and short-term third-party strategy and relationships to support attainment of CoSA and Business Relationship Owners objectives and goals. Engages with senior leadership to develop and implement integrated and collaborative resource planning strategies.
  • Engages with peer directors across the CoSA to share best practices and drive consistency in engagement with first-line of defense (i.e., Business Risk and Control Advisors) and second-line of defense parents (i.e. Risk, Compliance) to develop, implement and monitor operational controls that enable effective management and deliver expected performance from integrated business processes (end to end USAA and third-party execution)
  • Responsible for ensuring the team's contract documentation accurately reflects products/services provided via assigned third-party relationships and monitors third-party’s ability to deliver against contractual requirements and service level agreements.
  • Acts in consultative and advisory capacity with senior management on strategic and tactical sourcing strategies; develops, plans and ensures successful implementation of outsourced operations enabling compliant and seamless member service delivery.
  • Drives Enterprise value through analysis of the strategic objectives of sourcing a product/service to a third-party and evaluating the alignment with broader CoSA and Enterprise objectives; develops projections of future demand related to Third Party Relationships based on expertise in business, industry, and other trends.
  • Provides thought leadership that will build and drive the third-party agenda. Champions the broader functions within the organization by demonstrating an understanding of the sourcing solutions business model and works as an advocate in the Enterprise; develops business cases for supplier value management and partner-based solutions.
  • Accountable for metrics, tools, and processes to optimize sourcing and supplier value and works collaboratively with business partners to prioritize and drive implementation.
  • Builds and oversees a team dedicated to third-party risk management through recruiting, developing, retaining, coaching, guiding, performance management, and managerial activities.  

Minimum Education:

  • Bachelor's Degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree

Minimum Work Experience:

  • 8 or more years of relevant supply chain management, vendor/third-party risk management, or operations experience in financial services, information technology, or related industry.
  • 4 or more years of experience with relevant regulatory compliance, industry regulations and regulatory data sources such as Office of the Comptroller of the Currency (OCC), FederalReserve Board, Consumer Financial Protection Bureau (CFPB), etc.
  • 3 or more years of direct team lead or management experience
  • Subject-matter-expert knowledge of supply chain management and relevant industry regulations
  • Strong communication skills with proven ability to influence and drive solutions across all organizational levels
  • Strong strategic and operational planning experience
  • Experience leading cross-functional programs/projects

Preferred Requirements:

  • Demonstrated leadership of staff teams in operations/service delivery environment
  • Demonstrated Change Agent and Communicator with authenticity
  • Extensive prior TPRM (Third Party Risk Management), VRM (Vendor Relationship Management), SD (Service Delivery-e.g., servicing/call center), Supplier Management or Contracting/Sourcing deep expertise.
  • Extensive expertise in at least one of the following disciplines:  Enterprise Security, Corporate Real Estate Services, Sourcing/Contracting, Software or Tools, Member or customer communications/marketing communications or Workforce Management.
  • Deep experience in at least one of the following areas: contracting, supplier sourcing, supplier governance, risk and control, management of external suppliers or service provider/ outsourced provider leadership.  
  • Strong understanding of risk and compliance and regulations/regulatory requirements as related to Third Party Supplier Management.
  • Demonstrated leadership establishing partnerships to ensure effective planning and collaboration on Third Party Risk Management related matters and coordination between various risk functions (privacy/compliance/information security/service continuity, etc).
  • Direct experience quantifying and communicating thru the use of Risk and Control framework, inherent and residual risks and KRI/KPI’s, the impact of Third-Party Risk to multiple organizations and control partner groups.   
  • Direct experience guiding and consulting business and managers responsible for third party supplier relationships.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.  Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is available for this position.

Apply Now

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