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Personal Property Field Adjuster- Jacksonville, FL

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Job ID R0052850 Date posted 09/29/2020

Purpose of Job

**Currently Seeking a talented Personal Property Field Adjuster (Large Loss) for the Jacksonville, FL or Atlanta, GA territory **

**100% Work from Home environment**

**Company vehicle provided**

Within defined guidelines and framework, provides UNSCHEDULED PERSONAL PROPERTY (UPP) claims service face-to-face directly with members and third-party customers in the field. Investigates, evaluates, negotiates and settles the UPP contents loss portion of property claims presented by or against our members. Analyzes coverage and negotiates equitable settlement in compliance with all state regulatory requirements. Recognizes and empathizes with members’ life events as appropriate.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)

USAA Careers – World Class Benefits (31 seconds)


  • Identifies and manages existing and emerging risks that stem from business activities and the job role. 
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. 
  • Follows written risk and compliance policies and procedures for business activities.
  • Adjusts complex unscheduled personal property (UPP) claims such as personal property claims involving moderate to high dollar value and Loss of Use claims on personal property involving moderate to high dollar value.
  • Makes independent decisions within authority guidelines regarding determining policy status and coverage.
  • Coordinates with Property Direct Repair Program (PDRP) vendors, specialty contractors, public adjusters and dwelling adjusters to facilitate claims resolution. 
  • Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime during designated CATs. 
  • Travels extensively as a regular course of business.
  • Serves as a resource to team members.

Minimum Requirements:

  • High School Diploma
  • General Equivalency Diploma
  • 2 years of property claims adjusting experience handling moderate to complex personal property claims.
  • Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.
  •  Advanced knowledge of XactContents.
  • Strong negotiation, investigation, communication, and conflict resolution skills.
  • Advanced knowledge of property insurance policies and endorsements.
  • Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed

Physical Demand Requirements:

  • Ability to crouch and stoop to inspect confined spaces  
  • Meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

Preferred Requirements:

  • 3+ years prior Personal property adjusting experience to include CAT deployment
  • Reside in or relocate Jacksonville, FL or Atlanta, GA and within 30-45 minutes of a major airport
  • Experience working in a remote atmosphere (i.e. Work at home)
  • Bachelor’s degree
  • Industry designations such as CPCU, AIC, SCLA

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.  Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is notavailable for this position.

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