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Insurance Professional – Sales and Service III -Work At Home


Customer service is at our core. USAA is known for our legendary commitment to our members and is consistently recognized for outstanding service, employee well-being, and financial strength. Customer service is also one of the largest business areas at USAA, providing an exciting workplace with unlimited opportunities to build and grow your career step by step. Come join the team and together we can drive USAA forward.

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Success Profile

What makes a successful Insurance Professional – Sales and Service III -Work At Home at USAA?
Review the top traits we’re looking for and see if you’re the right fit.

  • Ambitious
  • Focused
  • Problem solver
  • Team player
  • Detail-oriented
  • Sales experience

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Here's what our people are saying

Alex Rosas, Loan Officer

I appreciate working for a company that actually lives by their core values. Service, Loyalty, Honesty and Integrity. I am proud to be a part of a company who goes above and beyond for not only our members, but also for our employees, to ensure our financial security and well-being is a top priority.

Alex R.Loan Officer

William Paul Hoey, Member Solutions Specialist

As a Marine Corps veteran, I know it’s no meager thing to be able to honestly say “I’m proud of what I do.” At USAA, I am proud of the work that I do, the membership I work for and the team that I work with. From my manager on up to my CEO, I’m routinely impressed by my leadership and their commitment to our well-being and development, all in the pursuit of being the best at what we do: Serving those who served.

William H.Member Solutions Specialist

Mary Myers, Member Solutions Senior Specialist

The world class benefits package enables employees to focus on their careers regardless of what life brings to us. I am grateful to work for a company that has supported me through deployments, cross country moves, and natural disasters. The support and communication provided illustrates how much we are valued and empowers us to fulfill the mission and serve our members.

Mary M.Member Solutions Senior Specialist


  • Health Insurance

  • Parental Leave


  • Paid Time Off

  • Retirement Plan
    (With Match)

  • Health and
    Wellness Programs

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Our Culture

  • Diversity and inclusion — We work together to create an environment that welcomes diverse perspectives and talent.
  • Corporate responsibility — Our corporate responsibility programs share a common purpose of giving back to the military community.
  • Balance and wellness — Our benefits help you live your life to the fullest while balancing work and personal goals.
  • Educational opportunities — We foster a culture of learning, inspiring you to further develop your skill set and education.

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Insurance Professional – Sales and Service III -Work At Home

Location Colorado Springs, Colorado Secondary Locations Colorado Springs,Colorado,; Job ID R0055047 Date posted 11/21/2020

Purpose of Job

Within defined guidelines and framework, provides the Property & Casualty (P&C) member experience by performing customer service, sales, and retention activities for one or more USAA personal line products that occur across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security and aligns to USAA standards.

Job Requirements

We are currently seeking talented Insurance Professionals – Sales and Service for future opportunities in 2020 and 2021. This a full time work from home position.

Member contact employees must have access to minimum broadband internet connection standards as defined by USAA.  Current requirements are as follows:

  • Bandwidth must have minimum capability of consistent speeds of 25 Mbps download and 5 Mbps upload.  

  • Wireless and Satellite coverage is currently not approved. 

  •  USAA will pay for business internet lines if they reside in the states that require employers to pay.

  • Must be able to provide workspace at home that is safe, suitable for work, and provide a distraction free environment from background noises that may distract a member or internal USAA customer. 

Click on link below to watch USAA's Customer Service Careers Spotlight:

Come join our award winning team! USAA was recently recognized by Forbes® as one of the Best Employers in the U.S. and FORTUNE® magazine highlighted us as one of the World's Most Admired Companies®. We are proud to consistently receive outstanding awards and ratings for member service, employee well-being and financial strength. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.   

  • Follows written risk and compliance policies and procedures for business activities.

  • Facilitates the Property & Casualty (P&C) member experience by answering inbound phone calls, emails, and/or other contacts from members.

  • Applies developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states. 

  • Identifies, assesses and understands member needs and consistently provides complete and accurate advice and solutions, including products and services. Provides thorough issue diagnosis while minimizing transfers, escalations and call backs.

  • Utilizes the tools and resources available to support members with some assistance.

  • Effectively operates in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.

  • Required maintenance of Property & Casualty (P&C) license and state registrations.


  • Full schedule availability is needed (Monday) - (Friday), 8:00 AM - 10:00 PM.

  • Training includes New Employee Orientation, Licensing, Enterprise Knowledge, Pipeline training and On-the-job-training.

  • You must successfully complete a training program. USAA training programs include classroom instruction, computer-based lessons, and instructor-led activities with systems simulations.

  • Employees attending training are expected to meet USAA's established standards for performance, attendance and conduct.


  • Availability to work 40 hours/week between Monday - Sunday 9:30 am - 12:00 midnight (Local time) 


  • High School Diploma or GED equivalent.

  • Up to 1 year customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience.

  • Successfully acquire Property & Casualty (P&C) license and state registrations within 90 days of hire. 

  • Strong interpersonal and communication skills.

  • Ability to prioritize and multi-task, including navigating through multiple business applications.

  • Successful completion of a job-related assessment may be required.


  • 1 year of customer contact experience in a needs-based sales environment

  • Military Service

  • Experience in a fast-paced contact center environment

  • 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

Qualified applicants must successfully complete a pre-employment background and drug screen.

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